Revolutionizing translation services
Highline implemented a solution that optimizes work processes, provides accurate quotes in no time, and provides a selection of package options tailored to clients’ needs.
Transformation through automation
Before implementing Highline’s e-commerce automation system, the translation process was beset by inefficiencies. The outdated methods resulted in a decrease in conversions and hindered the overall growth of the business.
Highline recognized the need for a transformational solution to simplify and streamline the translation workflow, provide instant quotes, and offer a user-friendly experience to enhance customer engagement.
Collaboration since the beginning
The deep understanding of Highline’s sales process and the identification of what is essential for clients and the company were crucial in achieving the goals of automation and modernization.
During the initial workshops, both the Highline and korg.software teams took a collaborative approach by outlining 20 different functionalities. Each participant ranked mentioned features based on their level of importance. That is how the five essential functions were found.
This process allowed Highline to prioritize the features that would have the most significant impact on their workflow and improve the customer experience.
During the initial workshops, both the Highline and korg.software teams took a collaborative approach by outlining 20 different functionalities. Each participant ranked mentioned features based on their level of importance. That is how the five essential functions were found.
This process allowed Highline to prioritize the features that would have the most significant impact on their workflow and improve the customer experience.
Industry
Translations
Services
Design
Product Development
Product Maintenance
Technologies
React JS
Node
CSS
HTML
Collaboration since the beginning
The deep understanding of Highline’s sales process and the identification of what is essential for clients and the company were crucial in achieving the goals of automation and modernization.
During the initial workshops, both the Highline and korg.software teams took a collaborative approach by outlining 20 different functionalities. Each participant ranked mentioned features based on their level of importance. That is how the five essential functions were found.
This process allowed Highline to prioritize the features that would have the most significant impact on their workflow and improve the customer experience.
During the initial workshops, both the Highline and korg.software teams took a collaborative approach by outlining 20 different functionalities. Each participant ranked mentioned features based on their level of importance. That is how the five essential functions were found.
This process allowed Highline to prioritize the features that would have the most significant impact on their workflow and improve the customer experience.
Automated brilliance
A solution provided for Highline’s introduced an automated pricing mechanism that instantly generated accurate quotes for specific file types, eliminating the time-consuming manual evaluation process.
By streamlining the workflow and automating tasks, Highline saved valuable time and focused on delivering high-quality translations in a blink of an eye.
By streamlining the workflow and automating tasks, Highline saved valuable time and focused on delivering high-quality translations in a blink of an eye.
Key custom features
Explore main features that play a pivotal role in streamlining Highline’s operations.
- Translation assignment
- Administrative dashboard for rate management
- Automated quote generation without the need for a conversion tool
- Instant payment processing
- Automated invoicing for seamless financial transactions
- Secure file storage for data protection
- Effortless delivery of completed work facilitated by the admin
A boost in productivity
Highline’s e-commerce automation solution has proven to be a game-changer in terms of time savings, increased conversion rates, and significant business growth. By automating pricing and quote generation, Highline has revolutionized its workflow, resulting in time savings for both clients and their internal team.
At Highline, we’re committed to modernizing the translation industry, and our partnership with korg.software has been key in taking another step towards this goal. Combining korg.software’s deep technological expertise with our linguistic proficiency has led to the creation of a unique solution. Together, we’ve developed a modern e-commerce automation system that has transformed the way our customers access and engage with our translation services.
Our system was created specifically to improve workflows, provide fast and accurate quotes, and offer user-friendly package options tailored to each customer’s needs — but most importantly, this is all done automatically within the web browser. Previously, quotes were sent personally via email by project managers, so customers not only had to wait 15 minutes instead of a few seconds but also find and read the email, which took additional time.
The integration of korg.software’s advanced algorithms have automated pricing and quote generation, saving valuable time for both our clients and our internal team. This tool has enabled us to streamline our processes and provide a better customer experience.
We are proud of what we have achieved together. This partnership is a testament to the power of synergy and innovation, and we’re thankful to korg.software for making it all possible.
Our system was created specifically to improve workflows, provide fast and accurate quotes, and offer user-friendly package options tailored to each customer’s needs — but most importantly, this is all done automatically within the web browser. Previously, quotes were sent personally via email by project managers, so customers not only had to wait 15 minutes instead of a few seconds but also find and read the email, which took additional time.
The integration of korg.software’s advanced algorithms have automated pricing and quote generation, saving valuable time for both our clients and our internal team. This tool has enabled us to streamline our processes and provide a better customer experience.
We are proud of what we have achieved together. This partnership is a testament to the power of synergy and innovation, and we’re thankful to korg.software for making it all possible.
Fabian Lesner, Vice President at Highline
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